The
site supracube.com is a French website. It has been around
for many years. Thousands of satisfied licents. All prices
are inclusive of postage. You can find all our products
on the page
https://www.supracube.com/boutique.htm
FAQ
Supracube Neocube
What
neodymium ?
It is a silver gray metal of the rare earth group, its chemical
symbol Nd, with special characteristics that make it a very
suitable material for the magnets.
QWhat
is a NdFeB magnet ?
NdFeB magnets were invented in 1982. They are composed of
neodymium, iron and boron. These are the most powerful magnets
in the world, they can hold up to a thousand times their
weight.
The
magnetic force of Supracube can it mitigate ?
Aside from exposure to extreme heat or shock, nothing can
alter the power of your Supracube.
What
is the coating ?
The coating is the protective layer that isolates the magnetic
material and gives beautiful bright color to your Supracube.
The coating consists of three layers, nickel, copper and
nickel. Cautions so if you are allergic to nickel.
Are
all the balls of the same quality ?
Millions of Supracube balls are made, and they are all of
the same quality. However, it may happen that a ball is
defective in the industrial process.
Why
there are differences in price ?
Some merchants offer for sale logs of diameters
smaller than, necessarily a smaller price, but
at the expense of the quality of manipulation.
Supracube
he offers a warranty for the product ?
Millions of Supracube balls are made, and they are all of
the same quality. However, it may happen that a ball is
defective in the industrial process. You can replace a defective
ball with rescue ball came with your Supracube (watch certain
site are charging these relief balls). However, if you observe
a significant abnormality on a Supracube do not hesitate
to contact us at the email address or phone msml01@aol.com
+33 675 20 96 46.
Why
Supracube balls Are not for young children ?
The Supracube the magnetic beads have a diameter of 5 mm,
their small size make the Supracube is not a toy for children
under the age of fourteen.
Is
neodymium hazardous to health ?
Normal use of balls Supracube is safe. Neodymium which is
in the ball is covered with three protective coating layers.
However, if a ball is severely damaged, replace it and never
play with.
Can
you be allergic to Supracube ?
To Supracubes not. However, the share of nickel present
in the coating can cause a reaction in persons with allergies,
if that is the case, you should not continue to play with
the Supracube.
What
will happen if someone swallows one or more balls ?
The risk if swallowed multiplied when several magnetic beads
ingested at different intervals. Since they are magnetized,
the beads can injure internal organs because they attract
each other. Consult a doctor immediately if swallowed magnetic
beads.
Where
can I see examples of photos and videos ?
You can view the videos available on the site and you will
find Supracube dozens of other videos on YouTube showing
what we can do with the 216 magnetic balls of Supracube.
You can make more than a neocube and figures and shapes
are endless.
I
can not seem to do what I want with the balls !
The Supracube is not a puzzle for nothing :) The skill will
come by practicing a little and looking good paper guides
provided with your Supracubes. Remember that you play with
magnets and you have to sometimes turn groups of balls for
changing the direction of the polarity (positive or negative
pole). However, it is sometimes better to start from scratch
with a new string. Do not lose patience.
Did
I do everything with 216 balls ?
We can manufacture all kinds of figures and compositions
with 216 balls. Infinite series. And it's even funnier and
more complicated if you have more Supracube balls.
Supracube
is it interested in photos and videos ?
Yes, there was already on the site pictures of creations
by users Supracube. You can continue to feed this section
of the site and send your pictures or videos to msml01@aol.com.
Will
I receive an order confirmation ?
Absolutely, you will receive an order confirmation e-mail
once it is passed. You will also find our phone number and
our other contact information, so that you can contact us
if you have any questions.
How
to report that my order was not processed correctly ?
You can send us your comments, suggestions and complaints
via the contact form or by email to msml01@aol.com. Your
claim will generally be treated in the day.
Can
I return an order ?
You can return your order within eight days after its receipt.
Consult the terms and conditions listed on the site. Return
costs are your responsibility, except in case of problems
in processing your order or if a product is defective. The
refund will be made within 7 days of returning. Before returning
a product, please contact via email or using the form on
the site.
Is
selling price TTC ?
Yes and it includes the shipping costs except for the items
mentioned below.
The
selling price include the shipping costs ?
Yes the shipping costs are offered for all destinations
except for backup logs lots, empty boxes and cards separations.
How
can I pay ?
Payment is by Paypal. If you do not have a Paypal account,
you can pay by credit card. If you wish you can order by
mail by setting by bank check, this service is available
in France .
When
will I be refunded upon return of a product ?
Within 15 days of receipt of the returned product.
What
is the shipping company ?
All shipments are insured by La Poste.
Do
I have them delivered to another address ?
You select the shipping address during checkout Paypal.
If you find an error in the shipping address on your order
confirmation, please report by phone at +33 675 20 96 46
to report your error and correct delivery address.
When
will I receive my order ?
You will receive your order 2 business days after passing
if you order before 12 hours. Ex.: - You order a Monday
morning at 9 o'clock, your order is shipped the same day
and you will receive it on Thursday. - You order a Friday
at 15H, your order is shipped on Monday and Thursday you
receive it. It happens very rarely that La Poste is a day
late. Beyond a day late, it becomes a problem you must notify
us to arrange the best and reduce your expectations.
Another
question ?
You have not found the answer to a question that you ask?
Contact by email to msml01@aol.com.
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